West Texas Western Store will credit/exchange for merchandise received in our store within 30 Days of the order ship date. that is not a:

1. Sale Item
2. Special Order Item

Shipping is not credited for returns or exchanges unless it is our error.
Store Credit Only for item(s) received in our store after 30 days of the order ship date
Merchandise must have tags still attached and item(s) may not be used or worn.

If a delivery is refused for any reason, or considered undeliverable due to an invalid shipping address or customer changes address at time of delivery
you will be charged the cost of the refusal or rerouting fee our store is charged. Please proofread your order before finalizing.

OPEN CROWN HATS & RECREASING
Open Crown hats are hats with crowns that are round and have not been precreased!
See an example of an open crown hat under American Hats.

No returns or exchanges on open crown hats that have been creased by us or you the customer.
No returns or exchanges on a hat that you have creased or recreased yourself.

If you are unsure of size and fit on open crown hats or recreasing please call us ahead of time at 1-800-562-4287.
We would love to help with your new cowboy hat!
Returns must be shipped with prepaid freight and must be insured via the carrier of your choice to arrive back to Westernhats.com.
If package is not insured and comes back to us damaged we have the right to refuse the package and the customer is responsible for any charges

If you would like us to email you a return label, please contact us by phone at 1-800-562-4287 or email wtws@westernhats.com.
It is recommended on hat orders to request a return label due to size of hat box. Insurance is included.

Depending on your local post office Priority Mail may have an oversized box charge
Do not ship Parcel Post without insuring.
If Parcel Post is not insured it will be your responsibility for any damage or lost package.


If you have questions on shipping or would like the shipping cost ahead of time please call West Texas Western Store at 1-800-562-4287 or email us at wtws@westernhats.com

Expedited shipping on request only.
To request expedited shipping call us at 1-800-562-4287 or email us at wtws@westernhats.com.

Due to restrictions at our major credit card verification center, West Texas Western Store is unable to accept International credit cards issued outside of the United States.
International orders are shipped the best price available to our customers.

International orders can be made with a International Money Order payable in US Dollars. We will contact you by email with final invoice total. Shipment will be sent when we receive your payment.

Shipping for deliveries outside of the United States will be based on the weight, destination, and insurance of the parcel. We will contact you by email with a final shipping cost.

We are not responsible for Custom Charges. Custom charges are your responsibility.

Due to regulations and policies beyond our control, West Texas Western Store is unable to sell any Levi's products Internationally. We are very sorry to have missed your business on Levi's.